Frequently Asked Questions

Browse our product catalog, select the product you'd like, and choose your size, quantity, and finish options. Use our online design editor to customize your artwork — upload your own design or start from a template. Once you're happy with the preview, add it to your cart and check out. Our team reviews your order before it goes to print.

Orders can only be cancelled before they enter production. If your order is still in the proof review stage, contact us immediately at hello@jujuprint.com and we'll do our best to accommodate the request. Once production has begun, cancellation is not possible as materials have already been allocated.

Minimum quantities vary by product. Business cards start at 50 units, flyers and posters at 25 units, and banners at just 1 unit. Brochures have a minimum of 50 units. These minimums ensure competitive pricing while maintaining our quality standards. Higher quantities unlock better per-unit pricing.

Yes! All your saved designs are accessible from your account dashboard under "My Designs." Find the design you'd like to reorder, click "Reorder," choose your new quantity and options, and check out. You can also make edits to the design before reordering if needed.

Not at all. Our built-in design editor is built for everyone — from first-timers to professional designers. Start with one of our professionally designed templates, then customize colors, fonts, text, and images to match your brand. No software downloads required — everything works in your browser.

Yes. You can upload your own images, logos, and graphics directly in the editor. We recommend using high-resolution files (at least 300 DPI) for the best print quality. Uploaded files are saved to your account so you can reuse them across multiple designs.

Our editor accepts PNG, JPG, SVG, and PDF files. For best results, use SVG or high-resolution PNG files for logos, and PNG or JPG at 300 DPI or higher for photos and illustrations. Files must be under 25 MB per upload.

Screens display colors using the RGB color model, while printing uses CMYK inks. Because of this difference, some colors — particularly vivid blues, greens, and neons — may appear slightly different in print than on your screen. Our editor displays a CMYK-approximated preview to minimize surprises. For critical brand colors, consult our Design Tips guide.

Production time depends on the product — most orders take 3–7 business days to produce. After production, standard shipping adds 2–5 business days. For full details by product type and shipping method, see our Shipping & Delivery page.

Currently, JujuPrint ships within the contiguous United States only. We're working on expanding to additional regions. If you're outside the US and interested in placing an order, contact us and we'll let you know when international shipping becomes available.

Yes. Once your order ships, you'll receive an email with a tracking number and a direct link to track your package. You can also view your order status and tracking details at any time from your account dashboard under "My Orders."

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay. All payments are processed securely through Stripe.

Yes. Our checkout is powered by Stripe, a PCI-DSS Level 1 certified payment processor. JujuPrint never stores your full credit card number on our servers — all payment data is encrypted and handled directly by Stripe's secure infrastructure.

Sales tax is collected where required by law based on your shipping address. The applicable tax amount will be calculated and displayed clearly at checkout before you complete your purchase. Tax rates vary by state.

We stand behind our print quality. If your items arrive damaged, defective, or printed incorrectly due to a production error, email us at hello@jujuprint.com within 7 days of delivery. Include your order number and clear photos of the issue and we'll arrange a free reprint or full refund.

Yes. If your order has a print quality issue caused by JujuPrint, we will reprint and reship your order at no charge. Reprints typically ship within 5 business days of approval. See our full Returns & Refund Policy for details on what qualifies.

If the error was in your submitted design — such as a typo, wrong phone number, or an image provided at low resolution — we are unable to offer a free reprint. This is why we show a design proof for your review before printing. Always double-check all text, contact details, and image quality before approving your order.